Yeah, its been a while since I've posted. Sorry about that. Work, drinking, yanno the routine.
There is one thing that makes me go from zero to postal; not telling me all the information I need to know right from the get-go. This list might be a bit rehashed, but I'm having a really bad week (and its only Monday).
Examples:
When I ask you if you have a new insurance card (and of course you say 'no') then proceed to hand it to me after i'm on hold for 15 min trying to get your ID number.
When you bring me a bottle that is 15 days too soon to be filled, and I have to interrogate you before you confess that doctor told you to take it twice a day.
When you deny and deny and deny you got those pain pills filled at another pharmacy, only to finally come clean when I print out the reject and show you.
When you call in for a refill of "all my regular medications"; then have me return 1/2 of those to stock after yelling at me as to why I filled these.
When your 13 year old daughter is pregnant, and you yell at me because I didnt check to see if these drugs would effect her pregnancy. What 13 year old gets pregnant? Oh, one that's on the state dime, thats who.
When I ask you if you have any drug allergies, and you say "no". Then scream at me on the phone an hour later because I should of known that you were allergic to Sulfa drugs.
I swear, people think that I'm a mind reader.
You're the best. After coming home from a whole night dealing with idiots and drug-seekers (on the "pre-pharmacy" side), reading this makes me feel better. Thanks!
I think that handing you one prescription/refill bottle at a time would fit into this category. That's what makes me blow a gasket.
well.. not all teenage girls on medicaid get pregnant.. it's the other ones that do.. because the state (at least mine) will cover contraceptives.
The worst is when we call someones MD for refills only to find out that they switched to a new doctor. That information would be more usefull upfront.
well.. not all teenage girls on medicaid get pregnant.. it's the other ones that do.. because the state (at least mine) will cover contraceptives.
The worst is when we call someones MD for refills only to find out that they switched to a new doctor. That information would be more usefull upfront.
How about those jack-offs that want their inhaler/cream/dosepak refilled and say "I'm sure that won't take too long since you just have to slap a label on it" ?
Maybe you need CPhT's to understand some of what's going on so they can handle half of this list. Although OJT probably does just as good a job. I know I try to use them to insulate me from most of this kind of nonsense.
Keep it up,
BG
I also love when the patient calls in refills on various days/has no refills ever and the prescriptions get separated in the bin (because they're from a week ago).
Then when you're ringing them out, you ask if there is just one prescription and they reply "yes". You sell them said prescription
Fifteen minutes later you get an angry phone call because you didn't give them the two other prescriptions, even though you clearly asked if there was just one, and it didn't click that they were only paying one copay instead of three.
I'm glad you're "disappointed in me". I'm fucking disappointed in you for not knowing the difference between the number "1", and the number "3". Call your own fucking doctor, and call in all your fucking prescriptions together.
I wrote many haikus years ago on a particularly frustrating day...a couple apply here:
you have a new card
crystal ball isn't working
we must have the card
insurance says no
you say the answer is yes
who do I believe
insurance won't pay
the prescription is too soon
come back tomorrow
didn't you get your State Mind Reader qualification when you tested to become a phamacist like all of the others?? my mistake.
You can't read the book when it consists of only covers.
Yep, there should definitely be a show called 'psychic pharmacist.' Right up there with CSI, dude, only a lot more true to life.
you're all a bunch of ingrates. like WE'RE supposed to read your minds? ya'll make a TON of money and have the nerve to have a power trip about it at the same time.
I'm sure this will either not get posted or it will and the indigent flames will then come...
I hate when the medicaid patients bitch when they have a dollar copay.
"Dis shud be free, I aint payin no dollar"
Sometimes I'd like to pay the dollar for them just so they get the fuck out of the pharmacy.
When I was very young, I was on Medi-Cal. Funny, my providers were always very nice. Perhaps, because I was polite and prepared.
How about a teenage girl coming to your pharmacy on a friday night to refill her birth control only to find out that she has no refill. She then has the nerves to as if you can do an emergency supply for it!!! At this point, I wish I was working at another country where strangling idiotic patient is appropriate.
yes us cpht's are the punching bags of retail pharmacy