Why do patients think they can boldface lie to us and we won’t find out? It boggles my mind. Case in point:
Woman brings in an Rx for Tylenol #4 #200. I run this Rx through her insurance and it comes back rejected (surprise surprise) saying she recieved 125 from another pharmacy 4 days ago.
I ask her if she picked them up at another pharmacy. She said “No, you are the only store I come to.” Riiiiiiiiiiiiiiiiiight. So I call up her insurance company, wait on hold, then find out she got them filled at another pharmacy across town. Happens to be another independent. I call said pharmacy and talk to the pharmacist (whom I know) and he said “Yeah, she came in 4 days or so ago and picked them up, I remember exactly who she is”.
I hang up the phone, and ask the woman (who now is complaining that its taking too long and she wants to just pay cash and leave) if she is sure she didn’t get them filled at pharmacy X across town. I waited for the “no” before I layeth down the verbal smack. At this point shes screaming at the top of her lungs to either fill the Rx or give it back to her (gee, wonder why).
Needless to say, she didn’t take too kindly to me telling her that the other pharmacy remembers her coming in to pick up the Rx, and if she wants to lie, she can lie to Walgreens.
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