I just wanted to comment/elaborate/etc on a post made by the recent post by theDrugMonkey about the “Heather” of insurance companies.
For all of those too lazy or stupid to click the link above and read DrugMonkey’s post, “Heather” (as he called it, so they shall all be dubbed “Heather”) is the person on the other end of the phone with the insurance company who doesn’t realize that shes riding an emotional atomic bomb down upon the healthcare system. She usually has a nice voice, and has been working for Satan a whole 2 days. She has no idea about the perils of health care nor that her employer managed to get about 4.5 billion ID cards issued with the wrong group number.
I, like the DM, feel horrible for these people. They are the human shields of an industry who cannot help but piss on their own shoes while shitting on all of the people who make up their paycheck. They sound happy on the phone, but you know after a few months of being screamed at by doctors and pharmacist (over something they did not setup, have no control over, and really have no say in to make it better) they stare down at the empty bottle of burbon and wonder why in the fuck do they put up with this abuse. They then look at their kids and realize they are taking one for the team so their kid could have a good life. They refuse to go on welfare or fake a work comp or disability like everyone does.
So it pains me to be upset when I hear Heather’s voice on the other end. I know its not her fault that her employer is retarded, or that the wrong ID number got printed on the card. I know that if she ran the world everything would probably work smoothly. Shes there to pay her rent and buy herself food. She is probably going to college or basically cant get a job anywhere else. Here we are screaming at them for something that they have absolutely no control over just to vent our frustration. Are we any better than those asshole doctors who scream at us because expensive-drug-x is $900?
So next time you’re all fired up about WellCare not having the right ID number, and you hear Healthers voice on the other end, think of this post and realize that its not Heathers fault. She’s there to do a job much like you are and probably goes home and rags on pharmacists like I ran on Drug Reps.
(Yeah, I realize this post isn’t full of hate, bad words, sexual talk or anything like that. It just sorta struck a nerve that I’m sure lives deep down within all pharmacists. I’ll try better next time. Fuck insurance companies and drug reps..There.. All better.. )
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