The Angry Pharmacist needs YOUR help!

Like what you read here? Do I put a smile on your face? You wish you could help your old angry buddy? WELL HERES YOUR CHANCE!
My store has 3 pharmacists, 2 techs and averages about 370-450 rx/day. We’re looking into getting some robotic automation going. We’re looking at ScriptPro, Parada, etc etc etc. Something to carry our top 100 drugs so I can spend more time yelling at crackheads than counting out the vicodin and soma.
All the machines basically do the same thing being in the same price range with the sales drones saying the exact same shit. The sales tards dont use the machines, they arent pharmacists, and are about on par with Drug Reps. The’ll suck ya off to get a sale, and to make matters worse, the’re all males! Im confused and frustated!
So i’m asking you, my faithful readers, for your input as to which machine. Feature pissing you off? Feature pissing your techs off? Let me know! Let me learn from your mistakes!
Seriously! Not joking, I really do need help. No annoyance is too small or too insignificant!

Ugh, back to work.. :(

No, the silence you saw on this blog was not me killing myself, nor drinking myself into a scotch induced stupor with the DrugNazi/Monkey/Whatever he is this week.
I was out of state for a week enjoying some family time. I’m not going to say what state, but I’ll just let you know that its not one of the ‘looney’ states.
I’m dreading work tomorrow. I know i’ll have about 500 messages for me from patients in a panic because they didnt take their post-thanksgiving turd yet. I already know I’ll have Celgene on the phone pissed off because I dispensed a Thalomid Rx right before I left and didnt call it in to report it. Yeah, because thats not a HUGE waste of my fucking time. Plus I know that I screwed something up sometime during my vacation and get yelled at via the patients about it (YOU SHORTED ME SOMA EVEN THOUGH YOU WERE ON VACATION!)
*sigh*
Oh.. DrugNazi: I thought of you as I sat there smoking my pipe and drinking a half bottle of Ardbeg 10y this last weekend. I thought “Ha ha! poor sap is probably working!”.. And I was right.. ๐Ÿ™‚

Angryness and Me

So i’ve been doing some self thinking as to why I get angry at work. I mean it cant be normal for me to get really upset when I waste my time filling someones Rx (that they bring the empty bottle) not realizing that he wanted some other Rx filled (that wasnt the empty bottle).
I mean would any ‘normal’ person get pissed off when you’re on hold for 30 min before the patient says “oh, do you need this insurance card?” after you ask them 100 times if they have any insurance cards.
I mean a 14 year old getting prenatal vitamins shouldnt get your blood boiling. I mean what if it is their second kid? Thats no biggie right?
Getting yelled at because the doctor wont okay soma early shouldn’t bug me too much, but it does. I think you get the point.
I think I get frustrated because I dont think of myself as ‘better’ than anyone around me. Just because I physically stand a half foot above you, doesnt make me any better than the person who cleans the toliets, or the person who bags my groceries, or the kind fellow who pumps my gas. These people have jobs just like me, pay taxes just like me, and drag their asses to work just like me. Im sure they have a unique skill that they are awesome at. Mine’s pharmacy, and happens to be what I do for a living. Just because im a pharmacist doesnt make me better than you, its just what I do for a living.
But then I see stupidity in its rawest unearth form. Stupidity so intense that if it wasn’t for the kind state upon which I live wiping these people’s asses, they would be unable to live. I cant wrap my brain around how a person could be so utterly useless and stupid.
I dont expect you to understand how your medication works. Thats not your job, thats mine. I dont expect you to know what the proper dose is, or if your doctor is trying to kill you or not, thats also my job. I do have some sort of expectations that when the bottle says “One Tablet Daily” you will put one tablet in your mouth a day, and swallow. For some people, this mental feat rivals quantum physics.
How hard is it to follow simple directions? Even a dog knows not to shit in on its own bed, and can follow simple commands. I absolutely hate to talk down to people. It makes me feel like an idiot and makes the other person feel like a child. However im forced to do that on a daily basis. Thats the language they understand. Do I really need to tell you to remove the foil off of a suppository before you shove it up your ass? When a bottle says “SHAKE WELL” do you really need to ask me if you are supposed to shake it? That 3/4 is three-quarters of a teaspoon, not 3 to 4 teaspoons. That 1 mL (which is clearly marked on the dropper) is NOT the same as 5 mL.
Sometimes I feel like the patients are just screwing with me. You know, asking me stupid questions to be funny. Then I realize that they arent being funny, they seriously dont have the mental capacity to read and follow simple instructions printed out in plain english (which is the only language they speak). It boggles my mind so much I want to walk down there and shake them saying “WHATS WRONG WITH YOU! WHY DONT YOU UNDERSTAND!”. Seriously kids, cribs + lead paint = not good. Paint chips are not food, and not your friend.
I already have a very limited patience for people, however I expect people to not know how the human body works, or what that rash is growing under their boob. Those people I will spend as much time as I can explaining things in a language they can understand. However simple instructions like ‘twice daily’ or ‘leave this nix in your hair for 8 to 12 hours then rinse out’ should be universally understood no matter what education level you have.
So all in all, my ethics/tact/respect/how i was raised say “person is equal, must treat as equal” on one side, but then the patient is a complete and utter moron. So that makes my brain go into overload thinking “if person is equal, and person is idiot, then I am idiot! I am not idiot!”. Its not my intention to look down upon people (forget for a second what you read here) but maybe I might have to learn to.

Story from a loyal reader

Here is a story that I received from a loyal reader. I just had to share it:
Day in the life of Nicole:
I loved your posts about the different types of patients. So many of them are true! I just have to share a story with you that made me go “are you f’ing kidding me?” when it was happening. I shared with another pharmacist, and he thought I was making it up. “Surely nobody can be that stupid!” he said to me. I assure you, they can be, and they are.
Nineteen year old African American girl brings in a script for a one dose special. ODS’s are four zithromax and a levaquin, sometimes mixed with four metronidazole. Even at 3 am there were other people around, including a friend who was right next to her, so I figured a little discretion was in order for her STD treatment. My consult went along the lines of “these are two different antibiotics to treat your infection. Take all 5 tablets as one dose as soon as you get home. Take it with food, blah blah blah.”
What happened next was priceless.
Very Stupid Girl: What is this medicine for?
Annoyed Pharmacist: It’s for your infection.
VSG: Oh. (pause) What kind of infection?
AP: Well, what did you go to the doctor for? (She went to the ER. I’m assuming they did an exam instead of just looking at her and assuming she was a walking STD)
VSG: Ummm…I don’t know. What is this used for?
AP: (glances at friend who’s quite interested in my answer) Do I have your permission to say it in front of your friend?
VSG: Yeah, I don’t care.
AP: This is usually prescribed for a sexually transmitted infection.
VSG: Oh.
At this point she walks away, but is back within 30 seconds.
VSG: How you get that?
AP: Get what? The infection you have?
VSG: Uh-huh.
AP: (trying to think of a politically correct way to say this) Well, you get it from being intimate with a person who is infected. (both the girl and her friend give me a blank stare. Suddenly, the lightbulb goes on over the friend’s head.)
Friend: Girrrrrl, yo’ boo done give you sumtin’ NASSSSS-TY!
Apparently I wasn’t speaking Ebonics for the girl to understand.
Last night I had someone who said their kid was supposed to still be eligible for medicaid but the claim rejected saying the kid wasn’t eligible for benefits. The parents shelled out more than $150 for a bottle of Omnicef even though I offered twice to call the ER and ask for something less expensive (Keflex, anyone?) The father gave me two $100 bills. I never have that much cash in my wallet, period, much less in hundreds. Why does it seem like medicaid patients always pay in $50’s and $100’s?
Another type of person I hate: The “I’m going to pay my copay all in change” guy. He brings in all pennies and maybe a couple nickels if you’re lucky. His copay is just $1 but he can’t seem to find a dollar bill. Asks how much longer you’re going to need to count it while you’re trying as hard as you can to not touch the nasty dirty pennies that smell weird. The bag has a rip in it and you spill pennies on the floor, and other customers give you dirty looks because they don’t want to have to wait while you count 100 pennies. Then you have to fish in your pocket because he didn’t bring enough pennies with him. The best part is that he’s picking up for one of your narc patients who always wants stuff early.

Hahahaha!! Thanks Nicole for the email! Figures that this dumb skank needed an explanation on how you get a SEXUALLY transmitted disease, but didn’t need an explanation as to how to spread her legs to take some dudes hog. If you figure that the female body has 3 holes, there is a 33.3% chance of the male hitting the correct one at any given time. You do the math.
On a lighter note, my liberal counterpart the DrugNazi is thinking about changing his name due to a Life-Altering Patient. My thoughts on this? I dont blame him to be honest. We’ve all met those patients that are the reason why we get up in the morning and go to work. The reason why we smile when they come in, why we feel bad when they die. I wish him luck at finding a name that really suits him. Hell, if he wants to be a guest writer here on this site i’ll let him (just as long as he doesnt put up any liberal banter). He knows how to get a hold of me. If we live remotely close, i’ll even take him out for beers or some fine scotch (like that 21 year old bottle of Balvenie that I have tucked away for special occations.

A typical day fo rthe Angry Pharmacist

Well, elections have come and gone. Im sure the drugnazi is just dancing his little happy liberal dance at the results. Yay for him, maybe he should give all of his paycheck to crackwhores and pregnant minorities so I dont have to. Drugnazi, you know I love you, now work harder so lazy welfare kings can afford the gas for their escalades.
Speaking of such, I managed to get the full gauntlet of idiotic patients today. Lets review:

  • A few days ago I got this call from this very angry (why are they always angry!!!) lady who said that someone she didnt know picked up her soma. Now the chances of a random person knowing that you had soma ready to go at OUR pharmacy is next to nill. So I printed out the sign log, and told her who picked it up. She claimed she didnt know that person, and that she wanted another refill because someone else got it. I politely informed her that we would have to pull the video footage of our signing area, and get all the evidence we could to turn into the police (this is a stolen abuseable Rx yanno). Total bullshit, I wasnt pulling anything for the police. The police dont waste their time with violent crime let alone narcotic theft! The moment i mentioned the word ‘Police’ she started backpedaling like nobodys business. She did not want the police involved, and she all of a sudden had an idea on who this person was who picked up her soma. Amazing! She called me today to happily say that she has her soma now, and that she knew who picked it up all along. Right, sure, feed me some more bullshit.
  • I got a patient who came in with one Rx for some ibuprofen. She then very angerly told me that there were three drugs on that piece of paper. When I politely showed her the written hard copy, she got very upset and produced a second Rx from her purse that had the other two Rx’s on it. This isnt easter kids, you arent supposed to hide the Rx’s and make me look for them.
  • We do medication for a childrens home in town. Most of the kids are on the state program, so they have zero copays. However some children have private insurance (through their parents) with copays. So the usual policy is we send a bill to the deadbeat parents for their kids copays and they pay us. I managed to get a call from a mental health faculity in a county not far from here asking about a patients copays. This woman who worked there made the DrugNazi look like Rush Limbaugh. She whined and moaned how the parents are going through ‘financial difficulties’, blah blah blah, and couldnt pay the $300 bill that their kid had rung up in copays for the last 4 months. So she has me fax over a bill so the county faculity could pay their bill because the parents couldnt. Excuse me, you had this child, obviously due to reason within or without your control it managed to get into a childrens home for neglicted or abused children. Now you have the balls (when you work and have private insurance) to get the county mental health facility to foot the bill for YOUR kids copays? Im sorry, but thats wrong. Really wrong. Why doesnt the county pay for my house payment? Hell, why doesnt the county just go communism and pay for everyones bills everywhere! What makes these people more special than the average working class who doesnt have that luxury? I know plenty of people (single moms) who are scraping by who refuse to go on the state program just because they have the self respect and dignity not to rely on someone else to take care of their problems – yet they get punished. Anyhoo, i faxed the bill over and are waiting for the check to come in the mail. I need to eat, and I need to pay MY bills. Plus 2/3rds of that check will just go right back to the feds anyways, so its just a bunch of circulatory masturbation.
  • Then we have our usual 400 lb woman stroll through the parking lot just fine, only to get hit by some magical pain-ray the moment she gets to the pharmacy doors. She grunts, and moans, and ‘unf’s’, wobbles, huffs, and everything else to show how much pain shes in. It honestly sounds like shes getting it in the ass, or shes giving birth to a 20lb chocolate mud baby. Once she gets her vicodin/soma/whatever, she unf’s and groans her way to the door, and upon hitting the parking lot, stands perfectly upright and magically waddles to her car like shes worth a million bucks. My pain management professor always said “The best assessment of a patients pain is the walk from the car to the pharmacy doors”. I guess this woman thought my eyesight stopped abruptly at the glass entrance.
  • To make today even better, a gentleman calls and asks if we could advance him some Norco until his doctor approves the refill. I (of course) say no. He then gets all bitchy with the clerks, and is “coming right over to have a talk with the pharmacist”. At this point in the day I really dont care anymore, so I wait until he comes in. Unfortunately I got stuck on the phone tracking down some doctor/narcotic shoppers, so the other pharmacist took care of it. He demanded we advance him some Norco citing that a pharmacy across town did it, so we could do it. Blah blah blah, yell yell yell, yeah, whatever. Hah, fat chance. He got all huffy, shot me a whole bunch of glares (to which i just smiled) and stormed out. When we got the authorization an hour and a half later, I added a $5 service charge to his copay for his attitude (the PIA fee).. ๐Ÿ™‚
  • Just as we were about to close, we get the last-min shopper. This lady wanted to pick up an Rx for her Xanax. She had a copay because most medicare part D programs exclude this drug (and all in its class). She then very rudely told me that she never have had to pay a copay on this medication, and I was wrong. I very abruptly said “excuse me, but im looking at the computer here, and you have paid cash since 4/2003”. She didnt believe me. At this point I wished for those mental powers to blow someones head up. She insisted that she didnt pay a copay on this medication. I print out the ‘DRUG EXCLUDED FROM PLAN’ message and hand it to her. She suddenly remembered that she didnt pay for this medication and went on her merry way (paying her copay). *sigh*
    Thats what I have to deal with on a daily basis. No wonder why I drink!

  • Canidate?

    Yes, I realize that im on a roll lately. Turns out i’ve had a bunch of shitty days at work that just fuel the anger (and gin consumption).
    Whats up with pharmacy schools and the use of the title “PharmD Candidate” for students? This only cropped up because I recieved an email from a student from the “Thomas J Long School of Pharmacy and Health Sciences” thats at the “University of the Pacific”.
    Jesus thats a long name for a pharmacy school. Why couldnt they just say “School of Pharmacy?”. If I ever strike it rich, i’m going to call up this “University of the Pacific” and say:
    “Hello, this is the Angry Pharmacist. I wish to donate 100 million dollars to your Pharmacy School, but in return you must name it the ‘Dirty Cocksucking Whore School of Pharmacy and Douche Usage Science'”. I bet they do just that, and pharmacy students everywhere will curse my name.
    But back to the Candidate part.
    Is this a fucking contest? Will you win over your classmates to get the elusive title of PharmD? Why dont they just say “pharmacy school student” or “Pharmacy Intern”. Are doctors ‘MD Candidates’?
    Okay, so maybe dictionary.com does have as a definition:
    4. a student studying for a degree: Candidates for the B.A. will have to meet certain minimum requirements.
    But I feel that its dumb. Fucking PharmD’s and their uppityness.

    Types of Patients, part 5-o!

    Yup, Still some more!

  • From Rebecca:
    what about the “last-minuter”?
    the pharmacy closes at 9 pm – which means that i want to physically leave the pharmacy at 9 pm. you start to clean the bench and turn off the computer at 5 minutes till closing, knowing in your heart of hearts that you won’t be able to accomplish a battle with insurance, filling a prescription, and ringing the thing out plus counseling in the next 5 minutes. this person comes tearing into the pharmacy at 2 minutes until closing, breathlessly exclaiming that it’s an “emergency”. really? your birth control script from a month ago is an emergency? screw off. then you get the dirty hateful blank stare when you tell them you are closing and it will be ready for them tomorrow morning. if you’re lucky, they will threaten to tell your manager. if you’re unlucky (like me) they will send a fax filled with many correctly spelled words describing you in filthy terms. now, why was it again i should stay late for your self-created crisis? because i want to help people? yeah – people with real problems. it’s not my fault you couldn’t drag yourself here in a reasonable amount of time.

  • From Patrick:
    The Traveler: Always comes in at least 20 days early
    to get his 30 day supply of Vicodin, Xanax, Soma, etc.
    refilled because he’s “going out of town.” I swear,
    drug addicts travel more than any people I know!
    Always gets pissed when I don’t fill the
    prescription(s) early.
    Can ONLY Talk To The Pharmacist: This type of patient
    believes he MUST talk to the pharmacist, and ONLY the
    pharmacist each time he calls or visits the pharmacy.
    It doesn’t matter if it is something as simple as
    calling in prescription numbers for refills, he MUST
    talk to the pharmacist, damn it! While I guess I
    should be flattered that these patients hold me in
    such high esteem, I assure you that my technicians are
    perfectly capable of writing down prescription
    numbers.
    I Only Want To Deal With (Insert Name Here): Similar
    to “Can Only Talk To The Pharmacist.” This type of
    patient believes that only one person working in the
    pharmacy is capable of helping him, so he only wants
    to talk to that particular person, and NOBODY else.
    You know you have encountered this type of patient
    when the following scenario takes place: “Is
    so-and-so working today?” “No, she’s off today. Is
    there something I can help you with?” “NO, I’ll call
    back when SHE’S there!” (slams phone down) I guess
    these people either have to change pharmacies or are
    just shit-out-of-luck when their special person quits.
    Refuses To Read The Label: We get at least five calls
    from these morons daily. “I need to know if I’ve got
    any refills left on this. Let me get the bottle and
    give you the number.” Do they really not see the
    “Refills Remaining” at the bottom of the label????
    Idiots…
    Cannot Pronounce “Prescription”: I can’t believe how
    many times I’ve heard this word mangled. Examples:
    subscription, recription, encryption, trip-shun,
    scrip-shun, proscription
    Cannot Pronounce “Generic”: Usually the same people
    who also cannot pronounce “prescription.” Examples:
    genetic, geriatric, jer-netic, jen-teric. Every
    pharmacist has heard the following sentence at least
    once: “I don’t want genetic on my subscription!”
    The Shopper: Seen most often in supermarket
    pharmacies. Drops off her prescription and says “I
    need to pick up a couple of things in the store, so
    I’ll come back to get this later.” Inevitably, she
    returns with a shopping cart loaded with a fucking
    MOUNTAIN of groceries, and expects them to be rung up
    with her prescription. Bitches, complains to store
    management, calls the corporate office, etc., when we
    refuse to ring up all of her shit.
    The Dirty Old Man: Tries to flirt with the attractive
    young female technicians, clerks, and
    pharmacists…along with the ugly older ones, too.
    Always laughed at when he leaves the pharmacy,
    especially if he has just picked up a prescription for
    Viagra.
    The Horny Older Woman: Not nearly as common as the
    Dirty Old Man, but she does exist. Flirts with the
    male pharmacy staff, especially the pharmacists since
    they make the most money. Unfortunately, these are
    never women that 99.9999% of guys want to hook up
    with. Why is it always the 60-something grandmother
    who tells me I have “pretty eyes” instead of a smoking
    hot 18-year-old girl?
    She’s Hot, But… : We’ve this running joke going in
    my pharmacy for about 10 years. It seems like every
    time a good-looking woman comes up to the counter, she
    always has a prescription for Terazol, Valtrex,
    Metrogel Vaginal, Aldara, or some other medication for
    a vaginal problem. It almost NEVER fails!

  • From Oskier:
    The one on govt. aid
    This person, on government aid, calls on the last day of the month and
    declares, “I still have my (insert number of free prescriptions/month
    they get) slots left for the month. Do I have anything I can get
    refilled?” Never mind that they have no idea what is on their profile
    and that they obviously don’t need the medication since they haven’t
    filled it since the first time they got it 4 months ago, they just
    want to use their slots because they can. We are paying so they can
    have 3 months of unused Caduet somewhere in their mess of a medicine
    cabinet. By the way, they have no idea why they are on Caduet and
    what it is used for.
    The foreigner who doesn’t bother to learn English
    This person knows no English and comes up to your counter and starts
    talking in their language assuming that you speak their language. I’m
    sorry, I don’t know 10 different languages. Then you proceed to try
    to help them through sign language, pointing at various parts and
    saying the few foreign words that you do know. After 5 minutes, they
    get exasperated and walk off.
    The angry person who goes to the wrong pharmacy
    You would think this wouldn’t happen too much, but unfortunately, we
    do get many people who go to the wrong pharmacy. This person is
    picking up for someone else. This person had something go wrong in
    their day. At which point, they go off on some angry tirade about how
    their wife/husband/friend told them to pick up their rx at your XYZ
    pharmacy, they always go to XYZ pharmacy, no, it is not possible that
    it is at ABC pharmacy. This person is just absolutely steaming, their
    mouth is frothing, smoke is coming out of the ears. Because you are
    so nice, even though they are ready to jump over the counter and
    strangle you because you don’t have any idea what they are talking
    about, you offer to call to other pharmacies close by and see if they
    have it. Of course, it is ready to be picked up at ABC pharmacy, not
    yours, and you don’t get so much feeble sorry after you inform them of
    this little tidbit of important information.
    The stinker
    Speaks for itself. You are more than happy to put them at the front
    of the line, just to get them out of the store because the pharmacy
    smells like the roadkill pile at the local trash dump.
    The “Did my Dr. call back yet?”
    No refills. Dr has been faxed. Calls every hour on the hour. You
    know who he/she is by voice. No, we have not gotten the fax back.
    Yes, we did check our fax machine. Usually one of the rudest
    customers the pharmacy has.
    The drive thru shopper
    Not even a pharmacy customer. Comes through the drive thru. Can I
    get some (insert OTC name)? Some even have the audacity to ask for
    milk or some other non-pharmacy related item. I’m sorry, drive thru
    is for pick up and drop off of PRESCRIPTION medications only.

  • From Nikki:
    The Drop and Runner~
    The patient that sees there is 4 people ahead of them in line at drop-off, 7 people in line at pickup and the line at drive thru is wrapped around the building. They take their Rx out walk past everyone else after standing in line for about 11 seconds and butt in front of everyone, say “Ill be back to get this tomorrow” and walks briskly out of the store.
    Sucks for them when they come back in the morning and hear “Im so sorry maam. you didnt leave your date of birth! if you want to wait 30 minutes we can get it ready for you”
    Then she (always a she) says “why will it take so long for you to slap a label on a bottle of Xalatan??”

  • From Julie:
    non-perscription customer
    The jerk that walks up to the counter and it will be any race, gender, or age and they throw the whole store on your counter while you are in the middle of counting 300 Ascol. People expect you to stop everything just so you can ring up their diet pills and 4 bags of hershey kisses, as well as kitty litter, goya coffee, and crossword puzzle books. Then they have the audacity to ask stupid questions about a stupid sale that you know nothing about because it is a pharmacy not the rest of the store. Then they decide that they want to pay $3 by check, then $15 by credit card, then the remaining $7 with a gift card. true accounts in my everyday life ๐Ÿ™‚

  • From CeeKay:
    The One that Won’t Go Away-This lady (who used to be an LPN) has been my customer since opening the store 15 yrs ago. Always checking prices and trying to make me match W***World. Finally told her years ago that if I don’t make money I will close and she will have to use W*****World.
    See her in Sam’s on my day off. I have to avoid her because of a requiring a bathroom. She follows me into the bathroom, yells at me to hurry up and stands there talking to me while I’m sh***ing. All to tell me some gossip when I’mm done. Ever wonder why Michael Jackson is so nuts?

  • From D
    Ex pharmacy employee
    They haven’t worked in a pharmacy in a hundred years but they know everything. Will stand and tell you how it use to be. ” We had to type all the labels by hand, count the pills by hand, tote that barge lift that bale and so on.” Will announces to the store if they where back there nobody would be waiting in line. So you tell them “the reason that line is 6 deep is because of the ten prescription they brought in only 1 had refills ,2 of the others the doctor moved over a year ago, and printer is still printing rejects on the other bullshit you brought in. Plus now we have third party payers (back then everyone paid cash) that will screw you over every chance they get, BTW the insurance card you have is no good Have a nice day!
    Delivery idiot
    Life’s true winners. Calls in for refills to be delivered. Fill rx’s, give to delivery guy, start working on other orders. 15 minutes later back on the phone wanting to know what’s taking so long. Try to explain he delivers when he in the area not on first come first serve. No dice ” I’ve been out of medicine for 3 days now and I need it RIGHT NOW.” Question 1″ Why did you wait until you were out dumbass?” Question 2 ” Is there anyway you could be more demanding”. 2 hours later driver brings sack back and tells us the house is empty. Ok, try to call but phones been disconnected. MMMM now what. You have to wait until the bitch calls back to scream at you for taking so long! After a 5 minute rant she runs out of steam and you able to ask the magic question “Did you by any chance move?” Well yes I moved about a week ago, why is that important, the doctor office knows about it” is the reply. You then explain that if there is refills YOU DON’T CALL THE DOCTOR, YOU FILL IT AND SEND IT TO THE ADDRESS ON FILE. Now if your medicine is that important then tell us where the hell you live! Then just after the driver leaves with the order again and you calm down, SHE CALLS BACK TO TELL YOU SHE FORGOT TO ORDER SOMETHING AND NEED IT DELIVERED BECAUSE “I’M COMPLETELY OUT AND NEED IT BEFORE DINNER”. This isn’t someone that’s old or disabled. It’s a welfare queen that thinks everyone owes her something.

  • From Laura:
    I know you have a technology one on there, but can we talk about the people who punch the touch screen credit card machines. It’s a fucking touch screen, not a boxing match. These are the people who push it so hard I think the thing is going to break and then when i politely tell them if you touch the top of the button lightly it will take it. Also the people that use the pen on the touch screen and put it back between each question. It says credit or debit, they type in their pin, then put it down, it asks if you would like cash back, they hit no, then put the pen down, then it asks if the total is ok, then proceed to ask me, why are there so many questions. I made it that way because I enjoy your presence, I don’t know now take your prescriptions and get the fuck away from my counter.
    We have a few habitual callers, they are a subclass to the crack head since they are only calling 15 times to get controls. I don’t have your refill, call your doctor’s office and tell them to call us instead of leaving it on the fucking voicemail. If you call me one more time, I am going to fill your prescription, sell it since you don’t have a copay and then flush them down the fucking toilet so you can’t have any for 3 more weeks, how do you like that, quit calling.
    My last one is The “Can you do this as fast as you can” lady. Sure I have a waiting room full of people, but I am just DYING to do your CII before all the other ones I have. I realize that you just got out of the hospital for God only knows what, but I have 2 ladys that have just had babies ahead of you and I guess their pain doesn’t matter. Take your stupid ass over to the waiting room. I will get to you after I get to the other 4 crackheads that brought in their ER rx’s before you