Please don’t call in for your medication refill (for cellcept, prograf or any other really expensive ordering-it-just-for-you drug), wait until I get the prior auth renewed, special order and fill it BEFORE you tell me that the strength, quantity, AND sig have been changed. That tends to make me mad.
If you wish to get your medication at a mail order pharmacy, its customary to let us know this BEFORE we fill all of your medications. Contrary to popular belief, it does cost the store money to fill each and every Rx regardless if we dispense it or not. I realize that your time is worth zero to you; doesn’t mean mine and my staff are the same way.
You call in your medication to be refilled if you indeed want it filled here, not because you want it transfered to a store down the road that charges you $1 less for your soma.
You cant read minds, neither can we. If you are going out of town for a week and need your medications early; please tell me this when you call in the refill – not while you are sitting there yelling at me because I didn’t fill your drugs because its 2 weeks early. I don’t like to be put on the spot when there are 10 other things to be done.
I am not your insurance rep, so please don’t have me do their job by calling your insurance company to get your ID numbers. You were stupid enough to lose the cards, you can be the one who sits on hold for an hour.
Yelling at me over a $0.10 increase in your copays (for that $300 medication) isn’t going to do a damn thing but make me upset and you feel better about yourself. When I tell you that you need to call the insurance, you in fact do need to call the insurance.
When I am trying to consult you in the proper instruction of a bunch of OTC meds you are getting for free because you are poor (and unable to afford the 2 sick children you brought into this world) – please have the common courtesy to not be talking on or answering your cell phone while I show you how much to give. Your children’s lives may not be worth anything to you, but they mean something to me. I guarantee that how much to give is more important than who your “baby-daddy” is banging this week.
Please don’t get offended if you are here to pick up lice medication, and I refuse to talk to the doctors office whom are currently on your dirty cell phone. The “I get no cell reception back here” really means “I don’t want your lice”.
Please don’t get offended if I refuse to touch the used tube of vaginal cream that looks like it has had the soul sucked out of it. Though making the Rx label see-through with grease and who-knows-what is a neat yet disgusting trick.
Please control your children. The pharmacy is not a playground. For every shelf that your child destroys, the higher your copay becomes and the longer the wait is. If your children are so out of control that I need to yell at them (because I’m a nice guy like that), please don’t get offended and feel you are a bad parent. I know its hard to be 16 and have two children. Obviously you didn’t learn after the first one, so I wont hold it against you for being a complete idiot.
Its fine to brag to us about your child’s accomplishments. Your daughter pregnant at 14 isn’t one of them. Getting pregnant is not hard. Its putting a round peg in a round hole. On that same note; neither is bragging about how many baby-daddies you have.
When I say its okay if you use the pharmacy phone to make a call, its not okay to call in your refills to the pharmacy down the road.
Please give me all of your insurance cards when I ask for them. This isn’t a game. I really don’t like seeing you whip out the one card I need after I spend 10 min’s on hold. Doing so may result in stabbing of the face. This also holds true for prescriptions that you ‘lost’ and i’m trying to get from the doctors office.
When we ask to see your ID when picking up narcotics; its not because we don’t like you, its because we cant trust you or your ‘caregiver’.
Spending the only $10 you have on your Valium and not your child’s antibiotics makes my heart sad for humanity. Please don’t do that.
Showers…. I heard they are making a comeback this year. Maybe you should take one.