Usually my rants are about patients, doctors, the system, etc. This one is about other pharmacies and other pharmacists.
The biggest unwritten rule is that the pharmacy that is getting the copy (the one who is going to fill it) initiates the phone call. That means that if your Rx was filled at Rite-Aid, and you want to get it filled this month at Bob’s Discount Drug, then Bob’s would have to call Rite-Aid.
The proper way to ask for a copy is: “Hello, this is NAME from PHARMACY, wondering if I could get a couple copies please.” The incorrect way is: “Hello, this is NAME from PHARMACY, I need these Rx’s transfered over”. Usually when someone is really blunt and demanding, I tell them to go fuck themselves. You are ASKING another pharmacy to give up business so you can fill this Rx. Ask don’t assume or demand.
If you are calling another store that you are on good terms with, demand to speak with your pharmacist friend, then say “Gimme a copy you fucker”. Don’t be sad if they hang up on you.
If the pharmacist asks you if you wish to have it verbally, or via fax; the correct answer (if the patient isn’t waiting) is via fax. Hard copies beat hand-scribbled copies any day. This is especially true for narcotics. Make sure when you request fax, you follow with “when you get a free moment”. Now if you are calling an independent pharmacy, a “free moment” may be within the next 15 min. If you are calling Walgreens, a “free moment” may be a week from next Tuesday.
If you want a copy via phone, have your pharmacist make the call and wait on hold. Nothing pisses me off more than when a dumbass tech calls me for a copy, then has ME wait on hold for THEIR pharmacist. That usually ends up in me hanging up the phone. If I have to take my time out of my day to transfer an Rx to you, then you can take some time out of your day to make the phone call.
If you want your copy via fax, then don’t call up in 5 min asking where it is. It’ll get to you when it gets to you. Obviously you were not in a hurry, or else you would of asked for it to be over the phone.
If you fax something over, make sure it has the least amount of writing on it. Don’t be like Walgreens and take a computer screenshot that takes 20 min and all of my fax toner to recieve and print out. All I need are words, I could care less how pretty your pharmacy software screen is. In fact, doing so after I specifically tell you not to usually ends up with your fax machine receiving 100 pages of pure black pages overnight.
When talking with your patients about transfering your Rx over, inform them that if the other pharmacy has already filled it, they may not want to transfer it over. I get really annoyed when a dipshit patient calls in their refill to me, I fill it, then they want it transfered to some place down the road. I spent the time and money to fill your Rx, so you can get it here. Unless you are in another city or state, if you call in the refill, you’re getting it here. Im not backing out or RTS’ing anything.
“Hi! I need for you to back out something” is asking for trouble. Some tech said this to me this week and I responded with “Well, I need a blow job, a steak dinner, and a back rub” then hung up. You don’t call up pharmacies and demand they back out something. You ask. This also goes true for Prior Auth Numbers for Medicaid. You ask for the prior auth number, not demand it. If the pharmacy says “No”, then you just tell the patient and deal.
Always ask if there are any patient notes before you get the copy. You have no idea how many headaches I have saved by refusing copies from known crackheads. If the transferring pharmacist thanks you and offers to buy you a beer, you just got fucked.
We all get copy requests from other pharmacies. For those of you who are playing along at home, when you want your Rx filled at one pharmacy transfered to another pharmacy, there is an unwritten procedure that assures that your Rx gets safely transfered to your pharmacy of choice.
Now as easy as this sounds, there are some real assholes out there who just grind my gears. Let me elaborate.
I’m sure there are more of these. Feel free to comment and i’ll add them to the list.