Ah, I love it when I get hate mail from other pharmacists. After reading this over, I mostly agree with him/her (surprisingly). Though I dont think CVS wants this persons name attached to what he/she wrote.
1) You don’t have the staff to handle the load from mail order pharmacies
if they disappeared tomorrow.
You meaning me personally? No, you have me there god dammit. If every mail order place closed and they all came to /my/ store, then I guess I’d be up shit creek without a paddle. So would you. Thats sorta like saying “If someone drove a car through your front room, you’d be upset”. Pretty much a big “Duh” there.
2) I get one of my meds via mail-order, because I got tired of paying 3
copays when I could do 1 instead. I’m not an idiot for doing this.
Then don’t bitch when your patients jump ship and do it to you. Of course I see that you take gifts from drug-reps, so that says something. At least you had the common sense to throw out the DAW-1 forms when the Coreg vultures came circling pushing Coreg ER. I did the same thing too, but I didn’t get any loot from them. Actually I told them they were a bunch of liars for pushing Coreg just months before, but suddenly going against all they told me once the generic came out for $5 per 100. Amazing how all those studies just aren’t worth dick if the drug company that paid for them isn’t making a $100+ profit from each Rx that I fill. Thank you Mylan for making generic Coreg so inexpensive.
Working in a pharmacy Im surprised you even have to pay copays for your medication. Even I dont have to pay the $25 copay on my medication. 🙂
3) You bitch and moan about “kickbacks”. Sounds to me like you’re a whiney
independent pharmacist pissed off because you don’t have the economies of
scale that a mail order house does. (And neither do the big chains,
incidentally.) Since you’re throwing out some pretty serious accusations,
you should offer some sort of proof. But since you’re full of shit on this
particular point, you can’t. Go ahead, though, I’ll wait to see what you
come up with.
Read the comments of the people who get screwed due to “mandatory mail order”.
Yeah yeah insurance companies are the devil, I won’t argue with you there.
You’re not stupid, you knew that before getting into this business.
By the email you sent me you assume that I am. Insurance companies didn’t use to be like this, you and I both know this. Its spiraled out of control.
4) I called Walgreens last week for a transfer, and I got some kid with a
fucking stuttering problem. “W-w-w-waaaa m-m-m-may I [something]?”
“I have no idea what you’re saying to me. I need to speak to the
“W-w-w-algreens m-m-may I h-help you?!”
“Oh. That’s what you said. I need to speak to the pharmacist.” (Thinking
“WTF” at this point because I had the pharmacy for 5 seconds before they
put me on hold for ten minutes then this kid picks up the phone, and I’m
thinking I got transferred to a psych hospital or something.)
How in the fuck is this good customer service?
Uh, did I say this is good customer service? Or is this just an aside from the whole bitch on how much i’m wrong. Whenever I get copies from Walgreens I just call the ‘Doctor Line’ and leave a message with what I want.
“Ok, I am just a tech, but I am also a pre-pharm student, so when I read
this I see my future going down the drain.”
TAP is a drama queen. It’s what makes his writing compelling. It’s like
dessert, a little is good, a lot is just sickening. You need more than just
TAP if you want to get an accurate picture of the profession today. Enjoy
it, but don’t read any more into it than one man’s thoughts. Always
remember that someone has been prophesying doom and gloom for every
profession on the goddamn planet since time began. Pharmacy included. You
might want to diversify your reading a little bit, and read someone like
Jim Plagakis instead of just TAP.
If you hate retail pharmacy, it’s probably because you have/had a shitty
And don’t ever say you’re “just” anything. Let your words speak for
The impression I get is that TAP is also an independent pharmacy elitist.
(After all, everyone else is “shitting on the little guy,” why not the big
chains, too?) Most of the chain stores in my area are run far more
effectively than the few independents around here, which leads me to
believe it’s a local problem for him.
You can still do a great job working for a big company, and you still deal
with the same ground-level shit as anyone else behind the counter,
independent or otherwise.
Shitting on the little guy? When did I say the chains were shitting on the little guy (or even imply the idea)? I was making a joke that the Walgreens distro warehouses hires retarded folk and how that relates to me getting copies from their store. The retarded folk dont even work in the retail stores but the warehouses! The post you were responding to was regard to Mail-Order (which do shit on the retail folk) and really had nothing to do with the chains! Hell, I’d rather transfer the Rx to a chain that I know will actually /see/ the patient than some Mail Order place who will lose their medication.
However from reading how you handled the Walgreen example above, I think you’re just a bitter unhappy pharmacist like the rest of us. Welcome to the club. All I hear from patients all day is how Walgreens take 2 hours to fill their Rx while the pharmacists just sit there and drink coffee as they offload the script-pro. Patient care has taken a back-seat to a quota that corporate imposes on the chains. I have worked in a chain, I’ve worked in a hospital, and I choose to call home in a small family owned store that does about 300 rx’s a day without any fancy phone answering machines or bazillion dollar counting machines. If someone stays on hold for more than 2 min’s I start to drop everything and answer it. My livelihood isn’t shielded by corporate offices and mega-funds, but the honest-to-god service that I dish out on a daily basis. If I give you totally shitty service, the store gets no patients and I don’t get paid. I don’t have a mega-corp guaranteeing that my paycheck will clear every 2 weeks. I think that says something vs the pharmacist who never talks to patients, just sits in the back and answers the phone, and has a bunch of barely trained clerk-typists pounding away on 1000 keyboards as the script-pro machine churns out drugs by the hundreds. That being said, I have seen the kind of service that I dish out in every chain on the planet. So don’t get your panties all up your crack thinking i’m ragging on your precious CVS.
Some of the best pharmacists that I have ever met (and who have a huge following) used to own their own stores, and now work for some of the mega-chains because they don’t want to deal with the shit that running a business takes. One of the things you’ll learn in pharmacy is that the pharmacist makes or breaks the store. I’m sorry if I act like an elitist (and actually /care/ about people). I don’t shovel out Rx’s by the truckload, and actually will go out and explain medications to people that they got filled at a chain store (even CVS).
On the comment about reading this site and seeing the downward spiral of pharmacy:
Why would anyone with half a brain read a blog saying “The Angry Pharmacist” and expect anything other than the bitching and rants from the profession? Lets take the 0.02% of pharmacy that really pisses us all off, and judge the whole profession by it! If you work retail, and you hate retail, then something is wrong with either the place you work or you just happened to draw a really shitty staff. Even I don’t hate retail. By reading only this site you are looking at only a small portion of one side of the coin, and I’ve said it time and time again that you need to take what i say here (or what the DrugNazi says, or what the angriest pharmacist says thats what we say but changed a bit) with a grain of salt and not the gospel. You just gotta laugh, relate, and move on.
I am not “prophesying doom and gloom”. I’m telling it how it is. Plain and simple. Colleges have banned my site from their school networks because of this. Of course pharmacy school students just love me, other pharmacists love me, and (some) doctors love me. It gives us all a common place to bitch, laugh, and relate to frustrations of a very stressful profession.