Does anyone but me have this feeling of impending doom about the first of the year? For those not in the know, a whole bunch of Medicare Part D plans are changing/merging/switching/etc as of the first of the year. I know that HealthNet (I think its HeathNet) is switching processors, and there are about 4 or 5 new plans to replace the 4 or 5 that are going away. People are getting switched around, new cards issued which means new ID/Group numbers (if they have the card AND its printed correctly).
It’s going to be hell all over again. New cards, down systems (*ahem*Argus*ahem*), confusion, copay changes, formulary changes, hour long help-line hold times, everything hitting us all at once. The Medicaid/Medicare people are getting auto-switched into new plans, there are confusing letters flying all over the place along with salesmen who will promise golden turds to any senior who will sign on the dotted line. Add onto that a system that is horribly complex and confusing thats targeted at the population segment that is confused by the most simplest things. Breaking out the booze yet? 🙂
I hope after the first I quote this post and say “You know, I was wrong, I was really wrong”. Somehow I don’t think that will happen.
However, aside from all the lost reimbursements, forwarded medication, confusion and swearing, we will again show the rest of the world that us retail pharmacists are the most stubborn, determined, hard working and just outright relentless healthcare professionals out there. We are the glue that holds the industry together. Its times like these that retail pharmacists and their staff show their true colors to all of their patients.
I can’t speak for all the retail folk out there, but I know there is a good majority that sat there after Jan 1st of 2006 and 2007, looked deep down into that tall glass of booze, and felt a sense of pride in their profession that wasn’t there before (or it might of just been gas, or psychosis setting in).